How our service works.

By email and telephone we agree on a consulting mission and then go into action...

First, we'll carry-out a "mystery visit" as normal guests. (No-one will be informed about the date, not even the owner/manager). After that mystery visit, we'll contact you for a personal interview. At this stage we will offer an honest appraisal*; If the mystery visit shows us that there are a number of areas that can be worked on, we will ask you for a detailed property visit and conduct a comprehensive interview covering all your management areas – areas that can be highlighted, discussed and assessed.

The next step will be for us to produce a report and propose concrete and simple to implement solutions. This report will then be followed by a debriefing to discuss and explain the various issues.

The cost for the above is R3.600 for a restaurant and R4.800 for an establishment offering accommodation of up to 25 rooms. 

If a decision is taken to proceed with a more specific and detailed consultation, Sungazer-Consulting will produce a detailed cost proposal.

The travelling costs are the standard AA cost per km if your establishment is further that 50km from our base.

* If we think we can't help for whatever reason, we will advise you to stop the consulting mission and motivate that decision.