About Sungazer Consulting.

We all know that hospitality has thousands of facets and is one of the most demanding professions in the world. Day after day (and often for long hours) you and your staff have to carry out the many tasks that are required to keep your guests happy and to make sure they come back. And that's what QUALITY is all about – simply making sure that your service is up to your guest's expectations, and beyond.

The trouble with service is that all the services you provide have to be delivered the right way the first time...

If, for example, your staff misses the opportunity to create a warm welcome at the reception, you can't ask the guest to go outside and do it all over again! As the owner/manager you can try to rectify the problem if you are aware of it, but it may be too late, and you could have already lost a repeat customer.